Privacy Policy for PulsePoint Medical Center Effective Date: February 2024 Introduction PulsePoint Medical Center ("we", "our", "us") is committed to protecting the privacy and confidentiality of your personal health information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal health information in compliance with the Personal Health Information Protection Act (PHIPA) and other applicable privacy laws in Ontario, Canada. By visiting our clinic or using our services, you consent to the collection and use of your personal health information as described in this Privacy Policy. 1. Collection of Personal Health Information We collect personal health information when you visit our clinic, schedule appointments, receive treatment, or use our services. This information may include: -Your name, date of birth, and contact information -Health history, medical conditions, and diagnosis -Treatment plans, prescriptions, and medical procedures -Billing and insurance information -Other information relevant to your healthcare needs We may also collect information from other healthcare providers, with your consent, to coordinate your care. 2. Use of Personal Health Information We use your personal health information to: -Provide medical treatment and healthcare services -Communicate with you regarding appointments, treatment, and follow-up care -Bill for services provided and submit claims to your insurance providers -Maintain accurate health records and ensure continuity of care -Comply with legal and regulatory requirements -Conduct quality assurance, audits, and training programs 3. Disclosure of Personal Health Information We may disclose your personal health information in the following situations: -To healthcare professionals, hospitals, and medical specialists involved in your care -To your insurance providers for billing and reimbursement purposes -As required by law (e.g., court orders, public health reporting) -To a third party who provides administrative, billing, or data storage services, subject to confidentiality agreements -To protect your health and safety or that of others, as required by law We will not disclose your personal health information for marketing purposes without your explicit consent. 4. Security and Protection of Personal Health Information We take reasonable measures to protect your personal health information from unauthorized access, disclosure, alteration, or destruction. These measures include: -Physical, electronic, and procedural safeguards -Staff training on privacy and confidentiality policies -Secure storage and disposal of paper records -Encrypted transmission of sensitive information Despite these efforts, no system is completely secure, and we cannot guarantee the absolute security of your personal information. 5. Access to and Correction of Personal Health Information You have the right to access your personal health information that we hold. If you believe that any information we have is incorrect, you may request a correction. To make a request for access or correction, please contact our office at: admin@pulsepointmedicalcenter.ca We may charge a reasonable fee for processing access requests, and we will inform you of any applicable fees in advance. 6. Retention of Personal Health Information We will retain your personal health information for as long as necessary to provide healthcare services and comply with legal and regulatory requirements. Once the information is no longer needed, we will securely dispose of it. 7. Consent In most cases, we will obtain your consent before collecting, using, or disclosing your personal health information. You have the right to withdraw your consent at any time, subject to legal and contractual restrictions. However, withdrawing consent may affect our ability to provide certain healthcare services. 8. Complaints If you have any concerns or complaints about how we handle your personal health information, please contact our Privacy Officer. You also have the right to file a complaint with the Information and Privacy Commissioner of Ontario (IPC) if you believe your privacy rights have been violated. 9. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. The revised policy will take effect as of the date it is posted. Contact Us For any questions or concerns regarding this Privacy Policy or your personal health information, please contact: PulsePoint Medical Center 343-801-5323 admin@pulsepointmedicalcenter.ca 5-2730 Iris Street, Ottawa, ON K2C 1E6